Support & FAQ
Everything you need to know about TonerAI. Precise, professional formulas in seconds.
About TonerAI
What is TonerAI?
TonerAI is an AI-powered formula assistant for professional hair colorists. You enter your client's current hair level, porosity, and tone direction, and TonerAI generates precise toner formulas with exact shade names, measurements, and processing times — all in seconds.
How is TonerAI different from a color chart or swatch book?
Color charts show you individual shades, but they don't tell you how to combine them for a specific client scenario. TonerAI analyzes your client's unique starting point — level, porosity, tone, and any additional context you provide — and recommends complete, ready-to-mix formulas with up to three complementary shades, processing solution ratios, and timing.
Which hair color brand does TonerAI support?
TonerAI is currently optimized for Redken Shades EQ Gloss, the industry-leading acidic demi-permanent professional hair color system. We've built a brand engine around Redken's official chemistry, shade library, and toning guidelines so every formula follows best practices.
Is TonerAI affiliated with Redken?
No. TonerAI is developed by PingSolve LLC and is not affiliated with, endorsed by, or sponsored by Revlon Professional or Redken. Redken® and Shades EQ® are registered trademarks of Revlon Professional. We simply built our AI around their publicly available professional guidelines because stylists love the product.
How It Works
How do I use TonerAI step by step?
It's simple:
1. Set your client's current hair level (1–10) and current tone direction.
2. Choose hair porosity (low, average, or high).
3. Set the desired outcome — target level and tone direction (cool, neutral, or warm).
4. Optionally add context like "icy blonde," "cancel brassiness," or "use 07T in the formula."
5. Tap Generate Formula — TonerAI delivers two formula options with exact Shades EQ shade names, measurements, processing solution ratios, and timing.
1. Set your client's current hair level (1–10) and current tone direction.
2. Choose hair porosity (low, average, or high).
3. Set the desired outcome — target level and tone direction (cool, neutral, or warm).
4. Optionally add context like "icy blonde," "cancel brassiness," or "use 07T in the formula."
5. Tap Generate Formula — TonerAI delivers two formula options with exact Shades EQ shade names, measurements, processing solution ratios, and timing.
What is the "Explore Formula" chat feature?
After generating formulas, you can tap "Explore Formula" on any result to open a live AI chat. You can ask follow-up questions like "Why did you choose this shade?" or "What if my client has high porosity?" The AI explains its reasoning using real Redken chemistry rules — it's like having a color educator in your pocket.
Who It's For
Is TonerAI only for experienced stylists?
TonerAI is designed for all professional skill levels. Newer stylists use it to learn color chemistry and build confidence with toning formulas. Experienced colorists use it to save time, validate formulas, and explore shade combinations they might not have considered.
Can beauty school students use TonerAI?
Yes! Many students find TonerAI helpful for understanding how hair levels, undertones, and porosity interact. The Explore Formula chat is especially useful — it explains the "why" behind every formula recommendation so you're learning while you work.
Results & Accuracy
How accurate are the formula recommendations?
TonerAI's formulas are generated using a comprehensive brand engine built from official Redken Shades EQ chemistry guidelines — including level systems, underlying pigment charts, porosity adjustments, background color rules, and tone family interactions.
Does TonerAI account for hair porosity?
Yes. Porosity is one of the core inputs. The AI adjusts its formula recommendations based on whether the hair has low, average, or high porosity — including dilution strategies and processing adjustments.
Pricing & Plans
How much does TonerAI cost?
TonerAI offers three plans:
• Monthly: $4.99/month
• Yearly: $39.99/year (Save 33%)
• Lifetime: $149 one-time payment
Both Monthly and Yearly plans include a 7-day free trial.
• Monthly: $4.99/month
• Yearly: $39.99/year (Save 33%)
• Lifetime: $149 one-time payment
Both Monthly and Yearly plans include a 7-day free trial.
Is there a free trial?
Yes! Both our Monthly and Yearly plans come with a 7-day free trial. You get full access to all features. Cancel anytime before the trial ends and you won't be charged.
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