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TonerAI
Terms of Service

Effective Date: March 27, 2026 | Last Updated: March 27, 2026

These Terms of Service ("Terms") govern your access to and use of the TonerAI website, mobile application, and all related services, features, content, and functionality (collectively, the "Services"), operated by PingSolve LLC ("Company," "we," "us," or "our").

BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICES.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to access or use the Services. By using the Services, you represent and warrant that:

If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Services

TonerAI provides AI-assisted tools, recommendations, formula suggestions, and outputs related to hair color formulation and color theory. The Services are designed as educational and informational resources created by stylists, for stylists.

CRITICAL DISCLAIMER: TonerAI is an informational and educational tool ONLY. It is NOT a licensed cosmetology service, chemical advisory service, medical service, or professional advisory service of any kind. TonerAI does NOT provide professional cosmetology advice, and no output should be treated as such.

3. Professional & Safety Disclaimer

You expressly acknowledge and agree that:

Your Sole Responsibility

You are solely and exclusively responsible for:

We Are NOT Liable For

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINGSOLVE LLC SHALL HAVE ABSOLUTELY NO LIABILITY FOR:

4. Brand & Trademark Disclaimer

TonerAI is not connected to, affiliated with, endorsed by, or sponsored by any hair color brand, manufacturer, distributor, or retailer referenced, displayed, or mentioned within the Services. All trademarks, trade names, logos, brand names, and product names are the exclusive property of their respective owners.

Any references to brands or products within the Services are used solely for identification, compatibility reference, and informational purposes. TonerAI provides formula suggestions based on color theory principles, created by stylists for stylists. The inclusion of any brand name or product reference does not imply any partnership, sponsorship, endorsement, approval, or affiliation between PingSolve LLC and any such brand, manufacturer, or rights holder.

5. AI Disclaimer (Critical)

THIS SECTION CONTAINS CRITICAL INFORMATION ABOUT THE LIMITATIONS OF AI-GENERATED CONTENT. PLEASE READ IT IN ITS ENTIRETY.

The Services utilize artificial intelligence and machine learning systems that:

No Warranties on AI Outputs

ALL AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO FORMULAS, SUGGESTIONS, RECOMMENDATIONS, AND INFORMATIONAL OUTPUTS, IS PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, completeness, timeliness, non-infringement, or suitability for any particular use.

Assumption of All Risk

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU ASSUME ALL RISKS associated with the use of, reliance on, or application of any AI-generated content. The Company shall bear no responsibility whatsoever for any consequences arising from such use, reliance, or application.

6. User Responsibilities

By using the Services, you agree and acknowledge that:

7. User Content & License

If you submit, upload, or provide any content to the Services (including but not limited to images, text inputs, data, photos, formulas, or any other materials) ("User Content"):

Ownership

You retain ownership of your original User Content.

License Grant

By submitting User Content, you grant PingSolve LLC a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free license to:

We may use User Content in aggregated, anonymized, or de-identified form without restriction, obligation, or compensation to you. This license survives termination of your account or these Terms.

Your Representations

By submitting User Content, you represent and warrant that:

8. Prohibited Uses

You agree not to:

Violation of this section may result in immediate termination of your access without notice or refund.

9. Payments & Subscriptions

Pricing

Certain features of the Services require a paid subscription. By purchasing a subscription, you agree to pay all applicable fees. We reserve the right to change pricing at any time upon reasonable notice.

Billing

Refund Policy

All fees are generally non-refundable except where required by applicable law. For subscriptions purchased through the Apple App Store, Google Play Store, or other third-party platforms, refund policies of those respective platforms shall apply.

Free Trials

If offered, free trials automatically convert to paid subscriptions at the end of the trial period unless canceled before the trial expires. You may cancel your free trial at any time through your subscription settings or the applicable app store.

Third-Party Payment Processing

Payments are processed by third-party payment providers (including but not limited to Stripe, Apple In-App Purchase, and Google Play Billing). We do not store or have access to your complete payment card information. Your use of third-party payment services is subject to their respective terms and privacy policies.

10. Intellectual Property

All right, title, and interest in and to the Services (excluding User Content), including but not limited to all software, code, algorithms, AI models, designs, text, graphics, logos, icons, images, audio, and the overall look and feel of the Services, are and shall remain the exclusive property of PingSolve LLC or its licensors, protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes, subject to these Terms. This license does not include any right to reproduce, distribute, modify, publicly display, or create derivative works of the Services.

11. Termination

We may suspend, restrict, or terminate your access to the Services at any time, for any reason or no reason, with or without notice, and without any liability to you. Grounds for termination include but are not limited to:

Upon termination:

12. Disclaimer of Warranties

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS OUR OBLIGATIONS AND YOUR REMEDIES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

WE DO NOT WARRANT OR GUARANTEE:

13. Limitation of Liability

THIS SECTION LIMITS OUR LIABILITY TO YOU. PLEASE READ CAREFULLY.

Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PINGSOLVE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, WARRANTY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

You agree to defend, indemnify, and hold harmless PingSolve LLC, its officers, directors, employees, agents, affiliates, licensors, and suppliers from and against all claims, actions, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully with our defense of such claims.

15. Governing Law

These Terms and all related disputes shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to its conflict of law principles or provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Ada County, Idaho.

16. Mandatory Binding Arbitration

THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

Agreement to Arbitrate

You and PingSolve LLC mutually agree that ALL disputes, claims, and controversies arising out of or relating to these Terms, the Services, or your relationship with the Company (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its then-current Commercial Arbitration Rules.

Arbitration Procedures

Waiver of Rights

BY AGREEING TO THESE TERMS, YOU EXPRESSLY AND KNOWINGLY WAIVE:

Costs and Fees

Each party shall bear its own attorneys' fees, costs, and expenses in connection with the arbitration unless the arbitrator determines that a party's claim or defense was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or unauthorized use of the Services.

Statute of Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE. FAILURE TO FILE WITHIN THIS PERIOD SHALL RESULT IN THE PERMANENT AND IRREVOCABLE WAIVER OF SUCH CLAIM.

17. Class Action Waiver

YOU AGREE THAT ANY AND ALL CLAIMS MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER CONSOLIDATED OR JOINT PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

18. Force Majeure

We shall not be liable for any failure to perform or delay in performing our obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to:

19. Apple App Store Additional Terms

If you access or download the Services through the Apple App Store, the following additional terms apply:

20. Google Play Additional Terms

If you access or download the Services through Google Play, the following additional terms apply:

21. Modifications to Terms

We reserve the right to modify, update, or replace these Terms at any time and in our sole discretion. Changes are effective immediately upon posting to the Services. We may, but are not required to, provide notice of material changes via email or in-app notification.

It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes constitutes your binding acceptance of the updated Terms. If you do not agree to any modified Terms, you must immediately stop using the Services.

22. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. If modification is not possible, the provision shall be severed and the remaining Terms shall be enforced.

23. Waiver

No failure or delay by PingSolve LLC in exercising any right, power, or privilege under these Terms shall constitute a waiver thereof, nor shall any single or partial exercise preclude further exercise of any right, power, or privilege. All rights and remedies are cumulative and not exclusive.

24. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies referenced herein, constitute the entire agreement between you and PingSolve LLC with respect to the Services, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter hereof.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or delegate our rights and obligations under these Terms without restriction or notice to you.

26. Contact Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us:

PingSolve LLC
Email: support@pingsolve.com

© 2026 PingSolve LLC. All rights reserved. TonerAI is a product of PingSolve LLC.