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Away Isles

Privacy Policy

Away Isles  |  Effective Date: October 31, 2026  |  Last Updated: October 31, 2026

This Privacy Policy explains how PingSolve LLC (“PingSolve,” “we,” “us,” or “our”) collects, uses, shares, and deletes information when you use the Away Isles mobile application and its widgets, Live Activities, Circles, and related services (the “App”). By using the App, you agree to this Policy and to our Terms of Use.

The Short Version

  • Your focus stays on your phone. Your tasks, focus history, island, and calendar events are stored on your device, not on our servers.
  • Screen Time choices never leave your device. The apps and websites you choose to restrict are handled by Apple’s Screen Time and are never sent to us.
  • No ads, no tracking, no analytics. We do not sell or share your information for advertising, and we do not track you across other apps or websites.
  • Accounts are optional. You need one only for Circles. If you create one, we keep your name, email, and what you choose to share with your circles.
  • You can delete your account in the App at any time, under Account → Delete account.

1. Information Stored Only on Your Device

The following stays on your iPhone or iPad. We do not receive it, and it is not uploaded to our servers:

  • Your focus journey: task titles, focus sessions and their times, daily minutes, your island, keepsakes, lanterns, reminders, and settings.
  • Screen Time selections: the apps, categories, and websites you choose to restrict are stored by Apple’s Screen Time frameworks as private tokens that we cannot read, and they never leave your device.
  • Calendar events (Plus): if you allow calendar access, the App reads the titles and times of your upcoming events so you can plan focus around them. Event details stay on your device. The App never edits your calendar.
  • Your town or approximate location (Plus): see Section 4.
  • Purchase records: your purchases are verified with Apple and remembered in your device’s secure storage.
  • Copies of lanterns you received and your list of blocked senders.

Because this information is stored on your device, deleting the App deletes it, and it is not included in device backups. We cannot recover it for you.

2. Information We Collect

We collect information only when you create an account or use Circles, purchase Away Isles Plus, or turn on notifications.

InformationWhenWhy
Account details: your display name, email address, sign-in method, and a user ID. With Sign in with Apple, Apple may give us a private relay email instead of your real one.When you create an account.To sign you in, show your name to your circles, and send password-reset emails you request.
Circle content: circle names, membership, invite codes, goal titles and notes, reward descriptions, and your responses to goals.When you create or join a circle, or propose or respond to a goal.To run Circles for you and the members you share them with.
Lanterns: the design and short message of an encouragement lantern, who sent it, and to whom.When you send a lantern.To deliver it to the recipient.
Shared progress (optional): a snapshot of your island (stage, lanterns, keepsakes, total focus minutes, how lively the coast is this week, and which rare finds you have earned, never when) and the focus minutes counted toward a shared goal.Only if you turn on “Share my island” or goal sharing for a circle.To show your progress to that circle. It never includes your tasks, calendar, location, or Screen Time choices.
Push notification token.Only if you allow notifications for Circles.To notify you about goal proposals and lanterns.
Subscription verification: a one-way coded reference to your App Store transaction, its product, and its expiry and refund status.When you use a Plus feature in Circles.To confirm your Plus subscription is active. It is not linked to your name, email, or account.
Support messages: your email address and what you write to us.When you contact us.To answer you and handle reports.

Our service providers may automatically log technical information, such as IP address, device type, and the time of a request, when the App connects to their servers. They use it to operate, secure, and protect their services.

We do not collect your contacts, photos, camera, microphone, health data, precise location, browsing history, or the content of your notifications, and we do not use advertising identifiers.

3. What Other People Can See

  • Members of your circles can see your display name, the circle name, goals and their notes, reward descriptions, and, only if you turn them on, your shared island and goal progress.
  • Someone holding a valid invite code to a circle can see the circle name and its members’ display names before joining. Share invite codes only with people you intend to invite.
  • A lantern message is visible only to its recipient.
  • Notifications show the sender’s display name and the circle name, but never goal text or lantern messages.
  • If you have Live Activities on, a task title you type may appear on your own Lock Screen.

4. Weather and Location (Plus)

Plus can show island weather that matches yours. You can type a town or allow the App to use your approximate location. The App asks for approximate location only, rounds it further, and sends it to Apple’s WeatherKit service to get the weather; town names are looked up through Apple’s geocoding service. Apple handles this under the Apple Privacy Policy. We do not receive or store your location on our servers. You can switch to a typed town or turn weather off at any time, and you can turn off location access in iOS Settings.

5. How We Use Information

We use the information described above only to: provide and operate the App and Circles; sign you in and keep your account secure; deliver notifications you asked for; verify purchases; respond to support requests and reports; enforce our Terms and protect users, PingSolve, and the public; and comply with law. We do not use your information for advertising, profiling, or tracking, and we do not sell or share it for cross-context behavioral advertising.

6. How We Share Information

We do not sell your personal information. We share it only:

  • With the people you choose, as described in Section 3.
  • With service providers who process it for us under their own data protection terms:
    • Google LLC (Firebase Authentication, Cloud Firestore, and Cloud Functions on Google Cloud) for sign-in, storage of account and circle data, and server functions;
    • Google Sign-In, if you choose to sign in with Google;
    • Apple Inc. for Sign in with Apple, App Store purchases and subscription verification, push notification delivery, WeatherKit, and Screen Time;
    • Expo (650 Industries, Inc.) to deliver push notifications to Apple’s push service.
  • For legal reasons, when we believe in good faith that disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of PingSolve, our users, or others, or to investigate violations of our Terms.
  • In a business transfer, such as a merger, acquisition, or sale of assets, subject to this Policy.

7. Data Retention and Account Deletion

  • We keep account and circle information for as long as your account exists.
  • You can delete your account in the App under Account → Delete account. Deletion permanently erases your account, your display name and email, circles you organize, your membership in other circles, goals and responses you created (and the goal threads they belong to), lanterns you sent or received, your push tokens, and your settings from our servers. If you used Sign in with Apple, we also ask Apple to revoke the App’s access to your Apple ID.
  • After deletion, we keep only a minimal record that your user ID was deleted, so that deletion can finish and the account cannot be reused. Anonymous subscription verification records that are not linked to you are kept to prevent fraud.
  • Copies of content you shared may remain on other members’ devices until their App next syncs, and in service provider backups for a limited period.
  • Deleting your account does not delete the progress stored on your device (delete the App to remove it), and it does not cancel an App Store subscription (cancel it in your Apple Account settings).
  • Invite codes expire after 7 days.

8. Your Choices and Rights

  • Use the App without an account, and keep everything on your device.
  • Turn island sharing, goal sharing, and lantern receiving on or off for each circle, block a lantern sender, or leave a circle.
  • Turn off notifications, calendar access, or location access in iOS Settings at any time.
  • Delete your account in the App, or email us to correct your display name.

Depending on where you live (including California and other U.S. states, the European Economic Area, the United Kingdom, and Canada), you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict its processing, and to withdraw consent. To make a request, email support@pingsolveai.com from the email address on your account. We will verify your request and respond within the time required by law, and we will not discriminate against you for exercising your rights. You may also complain to your local data protection authority.

Where the GDPR or similar law applies, we process your information to perform our contract with you (providing the App), for our legitimate interests in operating, securing, and improving the App and preventing abuse, with your consent (for optional sharing, notifications, calendar, and location), and to comply with legal obligations.

9. Children

The App is not directed to children under 13, and you must be at least 13 to create an account or use Circles. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact support@pingsolveai.com and we will delete it. Users under 18 should use the App with the involvement of a parent or guardian.

10. Security

We use reasonable safeguards, including encryption in transit, access rules that limit circle data to its members, and server-side verification of purchases. No system is completely secure, and we cannot guarantee the security of information transmitted to or stored by us or our service providers. If we learn of a security breach affecting your personal information, we will notify you as required by law.

11. International Users

PingSolve is based in the United States, and our service providers may process information in the United States and other countries whose data protection laws may differ from those where you live. Where required, we rely on appropriate safeguards, such as our providers’ standard contractual clauses, for these transfers.

12. Do Not Track

The App does not track you across apps or websites, so it does not respond differently to Do Not Track signals or App Tracking Transparency settings.

13. Changes to This Policy

We may update this Policy by posting a new version at this URL and updating the “Last Updated” date. For material changes, we may also give notice in the App. Your continued use of the App after an update means you accept the updated Policy.

14. Contact Us

PingSolve LLC
Email: support@pingsolveai.com
Web: https://pingsolveai.com/