Privacy Policy

Effective Date: July 6, 2026 | Last Updated: July 6, 2026

This Privacy Policy ("Policy") describes how PingSolve LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use the CustomCast web application, website (customcast.live), and related services (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree, you must immediately cease all use of the Services.

1. IMPORTANT LEGAL NOTICE

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Binding Arbitration

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES, CLAIMS, AND CONTROVERSIES ARISING OUT OF OR RELATING TO THE SERVICES, THIS POLICY, OR YOUR RELATIONSHIP WITH THE COMPANY SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS THEN-CURRENT COMMERCIAL ARBITRATION RULES, AND NOT IN ANY COURT OF LAW.

Waiver of Jury Trial & Class Action Waiver

YOU EXPRESSLY AND KNOWINGLY WAIVE ANY AND ALL RIGHTS TO A TRIAL BY JURY FOR ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATED TO THE SERVICES OR THIS POLICY. YOU AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information You Provide Voluntarily

Name, email address, and profile settings
Voice and audio recordings (when you utilize the voice chat interface)
Custom text queries or instructions submitted to the video companion
YouTube links and playlist preferences
Communications with us (support inquiries, feedback)

B. Automatically Collected Information

IP address and approximate geolocation
Device type, operating system, and browser information
Usage logs, session durations, interactions, and analytics
Cookies, local storage, and similar tracking technologies

C. AI-Generated and Video Metadata

Video IDs, transcripts, and metadata retrieved via public APIs (including YouTube API Services)
Responses, summaries, and transcripts generated by the companion AI

D. Third-Party Data

If you sign in through third-party services like Google or Apple, we may receive your name, email address, profile identifiers, and verification credentials.

E. Payment Information

Payments and trials are processed exclusively by third-party payment providers. We do not store, process, or have access to your full payment card details.

3. HOW WE USE INFORMATION

Provide, operate, maintain, and improve the voice companion experience
Process your audio inputs to generate real-time AI responses and explanations
Develop and update parental sandbox safety parameters
Communicate with you regarding accounts, subscriptions, and support requests
Improve system accuracy and train child-safety AI components

4. HOW WE SHARE INFORMATION

With hosting, storage, customer support, and AI transcription service providers
To comply with regulatory obligations, court orders, or law enforcement requests
In connection with a potential merger, business sale, or restructuring

5. COOKIES & LOCAL STORAGE

We use local storage and cookies to maintain your login status, remember your volume/audio configurations, and preserve your Dopamine Detox settings. You can manage cookies in your browser settings, though disabling them may degrade service functionality.

6. DATA SECURITY DISCLAIMER

We apply standard industry-wide safeguards to protect your personal data, including encrypted audio transmissions. However, NO METHOD OF TRANSMISSION OVER THE INTERNET IS 100% SECURE. WE DO NOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR DATA.

7. YOUR RIGHTS

Depending on where you reside, you may have rights to access, correct, or delete your voice records or account details. To submit a request, contact us at support@pingsolveai.com.

8. COMPREHENSIVE AI & TRANSCRIPT DISCLAIMER

CustomCast leverages AI models to transcribe, interpret, and answer questions about third-party video content. By using CustomCast, you agree to the following:

Accuracy Limitations

AI-GENERATED ANSWERS, SUMMARIES, AND STRATEGY ANSWERS ARE DERIVED FROM THIRD-PARTY TRANSCRIPTS AND MAY NOT REFLECT ACCURATE FACTS. THE AI Companion MAY SOMETIMES GENERATE PLAUSIBLE-SOUNDING BUT INACCURATE STATEMENTS (HALLUCINATIONS).

Educational Intent Only

ALL SUMMARIES AND RESPONSES ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES. CUSTOMCAST IS NOT A SUBSTITUTE FOR PROFESSIONAL WORKPLACE, ACADEMIC, STRATEGIC, OR LEGAL EDUCATION.

9. YOUTUBE API TERMS

CustomCast accesses YouTube API Services to retrieve video transcripts and metadata. By using this service, you agree to be bound by the YouTube Terms of Service and Google Privacy Policy.

10. CHANGES TO THIS POLICY

We reserve the right to modify, update, or replace this Policy at any time and in our sole discretion. Changes are effective immediately upon posting.

11. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, please contact us:

PingSolve LLC
Email: support@pingsolveai.com
Website: https://customcast.live/