Support & Pricing Information

Need Help or Support?

If you have any questions, run into issues while connecting the voice companion, or need assistance managing your account, our support team is ready to help! Please email us directly at support@pingsolveai.com. We typically reply within 24-48 hours.

Pricing & Account Unlocks

Free Trial

Try CustomCast completely free for 3 days. Start custom video feeds, ask questions using your voice, and test out the interactive Voice Tutor sandbox without paying anything upfront. You can cancel at any time during your 3-day trial period to avoid being billed.

One-Time Lifetime Unlock

Unlock lifetime access to the platform for a single one-time payment of $20 after your 3-day trial expires. There are no recurring monthly subscriptions!

• One-Time Unlock: $20.00 (once)
• Credits Included: 100 voice credits ($20 value) for ~100 minutes of voice companion interactions

AI Voice Credits

Need more voice interactions? Recharge your account at any time with supplementary voice credit packs to keep talking to your videos.

• 50 Credits — $4.99
• 200 Credits — $9.99
• 500 Credits — $19.99

Manage Your Purchases

You can review account invoices, cancel your trial, or top up voice credit packs directly inside the settings dashboard at customcast.live.