Last updated: March 7, 2026

1. Introduction

PingSolve LLC. ("Company", "we", "us", or "our") operates WaitlistPoker.com ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We collect the following personal information:

• Name: Your full name for account identification
• Email Address: Required for account creation and communications
• Phone Number: Optional, used for SMS notifications and account verification
• Poker Alias: Optional display name (max 12 characters) shown on public waitlists instead of your real name for added privacy
• Expo Push Notification Tokens: Device tokens for mobile push notifications (iOS/Android)
• Firebase User ID: Unique identifier for authentication and database operations
• Account Credentials: Encrypted passwords and authentication data

Usage Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Waitlist participation and table preferences
• Service interaction data
• Location data (if permitted)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide personalized content and recommendations
• Track performance and optimize functionality
• Enable third-party integrations (Firebase, Google Analytics)

Mobile App Data

When you use our mobile app, we additionally collect:

• Expo Push notification tokens for seat-ready alerts
• Device type and operating system version
• App usage and session data

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Provide waitlist management and table availability services
• Send SMS notifications about table availability and waitlist updates
• Deliver push notifications through mobile applications
• Maintain and improve Service functionality

Communications

• Send service-related emails and notifications
• Provide customer support and respond to inquiries
• Send marketing communications about promotions and new features
• Notify you of important Service updates

Analytics and Business Intelligence

• Generate aggregate analytics on poker room metrics and usage patterns
• Analyze user behavior to improve Service features
• Create anonymized reports for poker room partners
• Monitor Service performance and identify trends

SMS Messaging and Consent

If you provide a phone number during signup or in your profile, you consent to receive text messages (SMS) from WaitlistPoker and participating poker rooms regarding:

• Waitlist status updates and seat-ready notifications
• Service announcements and promotional offers
• Account security and verification

• Message Frequency: Varies based on waitlist activity and your preferences.
• Message and Data Rates: Standard message and data rates may apply.
• Opt-Out: Reply STOP to any message to opt out.
• Help: Reply HELP to any message for assistance or contact support@pingsolve.io.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.
• Withdrawal of Consent: You can withdraw SMS consent at any time without affecting your ability to use the Service.

Push Notifications

With your permission, our mobile app sends push notifications for seat-ready alerts, status updates, and service announcements. You can disable these at any time in your device settings.

4. Information Sharing and Disclosure

We share your information with:

• Third-Party Service Providers: Google Firebase (database/auth), Twilio (SMS), Apple/Google/Expo (push notifications), Google Analytics
• Business Partners: Poker room operators whose waitlists you join receive your name, alias, phone number, and status
• Legal Requirements: As required by law or to protect our rights

Tracking and Advertising

• No Cross-App Tracking: We do not track your activity across other apps for advertising
• No Third-Party Ads: We do not display third-party advertisements
• First-Party Analytics: Used solely to improve functionality

5. Data Security

We use encryption, secure authentication, and regular security audits to protect your data. However, no internet transmission is 100% secure. We cannot guarantee absolute security of any information you send or receive through the Service.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can manage communication preferences and delete your account directly from the app or web dashboard.

Account Deletion Process: Accounts are disabled immediately upon request, and data is deleted or de-identified within 30 days, except where law requires retention.

7. Data Retention

• Active Accounts: Data retained while your account is active
• Inactive Accounts: May be deleted after 2+ years of inactivity with notice
• After Deletion Request: Data cleared within 30 days

8. Children's Privacy

The Service is intended for individuals 21 years of age and older. We do not knowingly collect personal data from anyone under 21. If we become aware that a user under 21 has provided personal information, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

PingSolve LLC.
Email: support@pingsolve.io